Terms and Conditions

1.1 These are the terms and conditions ("Terms") on which we provide services to supply products to you, whether these are goods or digital content, through our website (www.roksaan.com), software and any future applications (collectively, the "Roksaan Sales Platforms.") These Terms are legally binding.

1.2 Please read these Terms very carefully before accessing a Roksaan Sales Platform and/or submitting an order to us. These Terms tell you who we are, how we will provide products and Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions or require clarification on these Terms, please contact us to discuss.

1.3 By visiting the Roksaan Sales Platforms and/ or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

1.4 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

1.5 If you do not agree to these Terms, you must not use, access or order any products from the Roksaan Sales Platforms.

1.6 These Terms apply to all users of the Roksaan Sales Platforms, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

1.7 In these Terms a capitalised word has a particular meaning. These relevant words can be found in brackets after their meaning. Any reference in these Terms to "we", "us", "our" or "Roksaan" is a reference to Roksaan Limited. Any reference to "you" or "your" is a reference to any user of the Roksaan Sales Platforms and these references may be used interchangeably.

1.8 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

2.1 We are Roksaan Limited, a company registered in Hong Kong SAR. Our company registration number is 68189470 and our registered office is at 1005 10/F Arion Commercial Centre, 2-12 Queen's Road West, Sheung Wan, Hong Kong.

2.2 For any questions or problems relating to the Roksaan Sales Platforms, our Products or these terms, you can email us at hello@roksaan.com or write to us at: Roksaan, 1005 10/F Arion Commercial Centre, 2-12 Queen's Road West, Sheung Wan, Hong Kong.

2.3 We are the data controller in relation to the Roksaan Sales Platforms and are responsible for your personal data. Please refer to our Privacy Policy which is available at www.roksaan.com for information about what personal data we collect and what we do with it. It is important that you read our Privacy Policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

2.4 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you placed your order.

2.5 When we use the word "writing" or "written" in these terms, this includes emails.

2.6 You must be at least 18 years old to place an order on the Roksaan Sales Platforms.

3.1 Orders are placed via the Roksaan Sales Platform when you press the 'Place Order' button at the end of the checkout process. By pressing the 'Place Order' button, you are agreeing to purchase the product you have selected which shall be subject to these Terms.

3.2 When you press the 'Place Order' button, we will take payment for your order by means of your nominated payment method.

3.3 We will then send to you an order confirmation email detailing your order and any other information we must provide to you.

3.4 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.5 We reserve the right to decline or cancel your order at any point prior to delivery for any reason including without limitation: (a) we have identified an error in the price or description of the product; (b) it appears that the order mistakenly duplicates another order; (c) the use of images for a Personalised Product are corrupted, unsupported technically or inadequately pixelated; (d) your Personalised Product contravenes, or appears to contravene, our User Generated Content Rules (section 6); (e) with products containing alcohol, we know or suspect that you are not 18 years of age; (f) there are unexpected limits on our resources which we could not reasonably plan for; (g) a credit reference we have obtained for you does not meet our minimum requirements or we cannot obtain authorisation for your payment; (h) we suspect that the order has been placed fraudulently; (i) we are unable to meet a dispatch deadline you have specified; (j) the product is out of stock; (k) a promotional offer or discount code has been used outside of a valid promotion period or has expired; or (l) your order otherwise breaches any of the requirements of these Terms.

3.6 If we decline or cancel your order after payment has been taken, we will refund you via the payment method used to place the order.

3.7 We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

3.8 If you are ordering an alcoholic product you will be required to verify that you and the recipient of the gift are aged 18 or over.

3.9 We will assign an order number to your order and tell you what it is when we send you an order confirmation email.

3.10 When ordering multiple products as part of the same order, please note that we cannot guarantee that they will be delivered in the same package or at the same time. Cards will always be delivered separately to gifts.

3.11 We reserve the right to refuse Service to anyone for any reason at any time.

3.12 We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

4.1 You can opt to open an account on the Roksaan Sales Platform by giving your full name and a valid email address. Your details must be complete, correct and true.

4.2 We have the right to disable or terminate your account, or password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion you have: (a) failed to comply with any of the provisions of these Terms; (b) violated any other applicable regulations, guidelines or laws; (c) if your conduct is harmful to other Roksaan users, our Services or any third parties; or (d) if you have not accessed your account for a prolonged period of time.

4.3 If you know or suspect that anyone other than you knows your login details (email address and password), you must promptly notify us at hello@roksaan.com.

4.4 You have the right to close or delete your account at any time by logging into your account and selecting this option, or contacting us at hello@roksaan.com.

4.5 You agree to provide current, complete and accurate purchase and account information for all purchases made on the Roksaan Sales Platforms.

5.1 Our cards are printed locally in Hong Kong.

5.2 The majority of our gifts are manufactured and dispatched independently by various third parties and, with the exception of an Experience Product (as defined below), we act purely as a sales platform for these goods.

5.3 An Experience Product is any product which permits the customer or the customer's recipient to redeem an experience.

5.4 Our suppliers of alcoholic goods are fully licenced under the terms of the Dutiable Commodities (Liquor) Regulations (Cap. 109B).

5.5 The images of the products on our website are for illustrative purposes only.

5.6 The packaging of the product may vary from that shown in images on our website.

5.7 Personalised Products — It is up to you to ensure the content you have contributed for inclusion in a Personalised Product is correct. Please double-check your order on screen before pressing the place order button. If you are uploading a photograph, you must ensure that you have obtained all relevant permissions. Images must be in JPEG or PNG format. We print images at 300DPI. By uploading content in a Personalised Product, you grant us a non-exclusive, royalty-free, irrevocable licence to use, reproduce, adapt, distribute and communicate that content solely for performing our obligations under these Terms.

6.1 You must not use the Roksaan Sales Platforms to upload, distribute or share any prohibited content or material, including but not limited to: copyrighted content used without permission; content which infringes any rights; false, inaccurate, misleading, offensive, abusive, threatening or defamatory content; content that misrepresents identity; content that may harass, upset, embarrass or alarm; content which contravenes any applicable law; content that advocates illegal activity; content containing viruses or corruptive code; abusive, deceptive, pornographic, indecent, obscene, defamatory, or offensive content; content harmful to minors; or content that gives the impression it emanates from or has been approved by us.

6.2 We have the sole discretion to determine whether content is prohibited content, and we may examine content submitted via the Roksaan Sales Platforms from time to time. We may delete, move, and edit content for any reason, at any time, without notice.

6.3 User comments, feedback and other submissions — If you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

7.1 The price of the product will be the price indicated on the order pages when you placed your order.

7.2 Our cards are priced including free standard local delivery, within Hong Kong, via Hong Kong post.

7.3 Our gifts are sent locally, within Hong Kong, via Tracked services and the associated cost will be made clear to you at checkout.

7.4 If you input an international delivery address (outside of Hong Kong), there will be additional charges for delivery which will be made clear to you during the checkout process.

7.5 We reserve the right to change prices, product prices and delivery costs at any time.

7.6 We accept payment by Visa, Mastercard, Amex, Apple Pay (for iOS app), Google Pay (for Android App) and Paypal.

7.7 All of our credit and debit card payments are processed securely by our third party payment service provider, Stripe.

7.8 When you create an account you may have the option of having your card details stored securely by Stripe.

8.1 If you have been sent a discount code or voucher by us, you must apply it during the checkout process to benefit from a discount or price reduction.

8.2 Discounts, offers and promotional codes can only be applied to our specified products. They cannot be used for discounts on postage or delivery charges unless otherwise specified.

8.3 Discounts, offers and promotional codes must be used within the valid offer time.

8.4 We reserve the right to cancel, change or extend offers at any given time, without notice.

8.5 Promotions cannot be backdated or applied retrospectively to orders already placed.

8.6 There are no cash alternatives for offers or discount codes.

8.7 There is a limit of one promo code per order. Many promo codes are also one use per customer.

8.8 Unless otherwise indicated, promo codes cannot be applied to items which have already been discounted.

9.1 Dispatch dates — During the checkout process, we will ask you to select a dispatch date for your order. In most cases, if you place your order before midnight Hong Kong time, your order will be dispatched the next working day.

9.2 Delivery Timeframes — The majority of our products are delivered locally (within Hong Kong) within 2 working days after the date of dispatch. We cannot be held responsible if an item arrives late due to any delays by the postal service, courier services, or any other circumstances outside of our control.

9.3 International Orders — Our cards are available for delivery worldwide. International delivery times are estimated at 1-3 weeks after dispatch. The recipient will be responsible for all customs formalities and import taxes.

9.4 Non delivery — In the event of local non-delivery (an order not having arrived 4 working days after dispatch), please contact us at hello@roksaan.com. It is your responsibility to contact us within 14 days of the date of dispatch.

10.1 Our cards are made to order, personalised and bespoke to you. This means you will be unable to cancel your order once it has been placed. If you have made a mistake, please contact us as soon as possible at hello@roksaan.com.

10.2 Orders for products which are not made to order may be cancelled no longer than 14 days after the day on which the products are received. To exercise the right to cancel, you must inform us by email to hello@roksaan.com.

11.1 Damage — If products are delivered damaged or with printing faults, please contact us as soon as possible (within 14 days of receiving your product) so that we can arrange a free replacement or a refund.

11.2 Design Errors — We will not be liable for any spelling or artistic mistake on the design itself if you have not noticed this before ordering.

11.3 Incorrect products — If you receive an incorrect product, please contact us quoting your order number with a photo of the received product.

11.4 Orders returned to us by the recipient — We will not be responsible for orders which are returned to us and you will not be entitled to a replacement or refund if the recipient returns a product to us.

11.5 Refunds — We generally offer free replacements where you are able to provide appropriate evidence. If a replacement is not possible, we may offer a refund within 14 days.

12.1 We are the owner or the licensee of all intellectual property rights on the Roksaan Sales Platforms and the content. Those works are protected by copyright laws and treaties around the world.

12.2 You must not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, broadcast, record, transmit, edit, or distribute in any way the web pages or materials on the Roksaan Sales Platforms other than solely for your own personal use.

13.1 We will always try to ensure that the Roksaan Sales Platforms are available 24 hours a day. However, we will not be liable if for any reason the Roksaan Sales Platforms are unavailable at any time.

14.1 We are not responsible if information made available on the Roksaan Sales Platforms is not accurate, complete or current.

15.1 Prices for our products and Services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.

16.1 We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction.

17.1 We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

18.1 You are prohibited from using the site or its content for any unlawful purpose; to violate any regulations or laws; to infringe upon intellectual property rights; to harass, abuse, insult, harm, defame, or discriminate; to submit false or misleading information; to upload viruses or malicious material; to collect or track personal information of others; to spam, phish, or scrape; or to interfere with security features.

19.1 We may provide you with access to third-party tools over which we neither monitor nor have any control. Any use is entirely at your own risk.

20.1 When you register or use the Roksaan Sales Platforms, you provide us with personal data which is collected and used in accordance with our Privacy Policy.

21.1 You can set up reminders for your upcoming events during the checkout process. 14 days and 7 days before your Event Date, we will send you an email to remind you. Each Reminder is considered a marketing activity. To stop getting Reminders, login to your Roksaan account to manage or delete them.

22.1 We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. The Service is provided 'as is' and 'as available' without any representation or warranties of any kind.

22.2 In no case shall Roksaan Limited, our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

23.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation.

24.1 The Roksaan Sales Platforms may contain links to third party websites. We have no control over the contents of those sites and accept no responsibility for them.

25.1 You agree to indemnify, defend and hold harmless Roksaan Limited, from any claim or demand made by any third-party due to or arising out of your breach of these Terms.

26.1 In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, the remaining provisions shall remain in full force and effect.

27.1 These Terms are effective unless and until terminated by either you or us.

28.1 These Terms and any policies posted by us on the Roksaan Sales Platforms constitutes the entire agreement between you and us.

29.1 We reserve the right to update, change or replace any part of these Terms by posting updates and changes to the Roksaan Sales Platforms. Your continued use constitutes acceptance of those changes.

30.1 These terms are governed by and shall be considered in accordance with the laws of the Hong Kong Special Administrative Region. The courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.